Get in touch
The Cortex Trade support team helps with accounts, deposits and withdrawals, and can explain charts and AI-assisted features. Help is available 24/7, but it does not constitute personal investment advice or guarantee any outcome.
To help us respond promptly, contact us from the email linked to your account and describe the issue in detail, whether it relates to registration, a payment or platform access. Including useful screenshots, where appropriate, can reduce the need for follow-up.
Where possible, enquiries about open transactions or withdrawals currently being checked may be prioritised. For your protection, we will never request your complete password or 2FA codes in an unsolicited message.
Not registered yet? Visit the sign-up page, complete the process in a few minutes, then get in touch once you can enter your account. Our FAQ covers charges, account security and the markets you can access.
For general enquiries, verification help, deposits or withdrawals, email us at the address below. A clear subject—such as “Withdrawal being checked”, “Help with 2FA” or “Charges enquiry”—helps us route your message efficiently.
[email protected]Many initial replies are sent within a few hours. Payment verification and periods of higher demand can take longer; we will let you know when there is a change to your request.
Registration takes only a few minutes and does not require a phone call. Once you have joined, our support team can guide you through the interface and explain the starting risk controls.
Open your accountThe contact options shown here are reviewed regularly. Under usual conditions, non-urgent enquiries are answered within one working day.
Please bear in mind that trading carries a risk of losing capital. Cortex Trade support can explain how the platform and its functions work, but cannot offer tailored investment recommendations.