Your Privacy, Explained

This Privacy Notice sets out how Cortex Trade (“we”, “us” or “our”) gathers, uses, retains and safeguards personal information when you visit our website, create an account or use our trading and support tools. Please read it together with the Terms of Use; it covers both website visitors and registered users.

Details we may obtain

We may request identity information such as your first and last name; contact information including your email address and telephone number; your country of residence; IP address; technical usage data; account settings; and details submitted through forms, support requests or payment checks. Certain information is needed to create an account and handle deposits or withdrawals, while other data supports account protection and dependable service operation.

How we use personal data

• To set up, verify and administer your account
• To operate the platform, display market charts and assist customers
• To meet legal duties, including fraud controls and regulatory obligations
• To strengthen reliability, identify misuse and protect authenticated sessions
• To send account-related service notices, including deposit updates and scheduled maintenance information

Keeping your data secure

We apply suitable technical and organisational safeguards in proportion to the risks involved in processing personal information. Measures may include SSL encryption in transit, controlled access rights, monitoring of sensitive activity and, where available, two-step verification. Absolute security cannot be promised for any system; if you suspect unauthorised access to your account, contact [email protected] without undue delay.

Your choices and data rights

Subject to the laws applicable in your location, you may be entitled to access, amend, limit or remove certain personal information, or object to particular processing. Contact [email protected] and put “Data rights” in the subject line, including the email address linked to your account. We may carry out proportionate identity checks before handling your request.

Storage periods and suppliers

We keep personal information only for the period needed to deliver the service, meet legal duties or handle disputes. Trusted suppliers, including hosting companies, payment providers and transactional email services, may handle information for us under documented instructions, contractual controls and suitable security measures.

Cookies and device data

Our website may use cookies and related technologies to maintain sessions, support service security and assess general visitor usage. Browser controls can be used to limit some cookies, although this may reduce features such as signing in or saving your preferences.

Contacting us about privacy

If you have questions about this notice or your rights regarding personal information, write to [email protected]. We aim to respond clearly within a reasonable period, subject to any verification that may be required.