Help centre
Find straightforward guidance on using the platform and trading tools
Before registering or depositing with Cortex Trade, review this guide to understand account setup, protection, charges, automation, withdrawals and market access. Trading carries a risk of losing capital, and outcomes are not guaranteed. Save the information displayed at confirmation so you can check fees and estimated processing times later.
Register by entering your core details, verify your email and fund the account with at least min. £250. Once ready, you can view live charts, set risk preferences, review AI-supported signals and complete the guided walkthrough. Review all costs before submitting an order and only use money you can afford to lose. Visit the Contact page if you need help.
Protection features include SSL encryption, two-factor login and recognised payment services. Account information is managed using established security procedures. These measures help protect access and payments, although they cannot eliminate market exposure: asset prices may decline and capital can be lost.
Any applicable cost is displayed for you to check before you approve a deposit, withdrawal or trade. Additional undisclosed charges are not added later. Review the confirmation screen and expected processing window to understand the cost of moving or using your funds.
Yes. You may set up AI-supported bots using your chosen risk parameters or submit trades yourself. You decide the rules, limits and stop-loss settings. Automation can make execution more efficient, but it cannot promise a return or shield you from losses. Move between automated and manual trading whenever it suits your approach.
Open your dashboard and select the withdrawal option. Requests generally take 1–3 working days, subject to the destination, such as a card, bank account or e-wallet. The applicable charge and expected timeframe are shown before you confirm. Retain the confirmation details; if the request goes beyond the stated period, contact support from your registered email and quote the reference provided.
No. Cortex Trade combines guided setup, learning materials and assisted features to help newcomers get started thoughtfully. More experienced users can use detailed charts and expanded risk controls. Whatever your experience, review the terms, act carefully and use 24/7 support if questions arise.
The platform provides live information and analysis for cryptoassets, foreign exchange, equities and commodities. You can choose between manual activity and automated tools according to your preferences. The instrument list can change, so sign in and review the latest catalogue before deciding.
Help is available around the clock for account, funding, withdrawal and platform questions. Contact details, including the support email, are shown on the Contact page; logged-in customers can also submit a ticket through their account. Matters involving ongoing transactions may be given priority where possible. Do not disclose your complete password or two-factor codes in reply to an unsolicited message.
Need further guidance on registration, pricing or keeping your account secure?
Speak to our support team